Privacy Policy

Last Updated: April 22nd 2013

At Sanguine Estate, your right to privacy and data security is important to us.

We will not pass on any of your information to other parties (without your consent); and we will use our best endeavours to protect your personal information and ensure its accuracy.

Your name, address, phone number and email are collected when you place an order with us – so that we may facilitate delivery of your order.

These details are required to be passed on to freight companies so that orders may be delivered. These personal details are not made commercially available.

Occasionally we will send out information regarding new releases of wine and special offers. If you do not wish to receive this information please advise us and we will remove your personal information from our mail order database.

Contact Us

Should you wish to confirm your details or request removal from our mail order database please contact us at:

Sanguine Estate
PO BOX 669
Heathcote Vic 3523
Ph – 03 5433 3111; Fax – 03 5433 3614;
email – jodi@sanguinewines.com.au

Online Information

When you visit our web site the Web Server makes a record of your visit and logs information for statistical purposes. The following is an example of the type of information captured:

  • Your server address
  • Your top level domain name (for example “com.gov.au” etc)
  • The date and time of your visit to the site
  • The pages you accessed and documents downloaded
  • The referral site you came from
  • The type of browser you are using

This information about your use is analysed on a bulk basis for broad demographic content by the web server and is not made publicly available. It also allows us to improve our web site content by determining which pages are most popular. Individual use is not analysed.

When you visit our web site you consent to the use of this information in the manner stated above. If you use our Web Site to complete any online forms; or to join our mailing list; we will only collect the information contained in that form if you submit it to us. If you log out of the Web Site, or cancel out prior to submitting the form, the information you had entered will be automatically deleted. If you send us a message we will record your email address. All information will only be used for the purpose for which you provided it.

NB. – This policy may change slightly from time to time. The date of the last update is stated at the top of this statement.

Delivery & Refunds

(Last Updated: November 1st 2010)

Orders are despatched by courier within 7 days of order.

Delivery times vary throughout Australia but are typically within 1 – 7 days of despatch.

Refund Policy:

In the event that your purchase is faulty, we will happily offer you a refund or exchange at your discretion.

Terms & Disclaimers

(Last Updated: November 1st 2010)

As a condition of using this Website, you agree to comply with and be subject to all of the following terms and conditions of use.

Website Content

The materials (including all software) and services at this site are provided “as is” without warranties of any kind including warranties or merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Sanguine Estates ‘s obligations with respect to its products and services are governed solely by the agreements under which they are provided and nothing on this Site should be construed to alter such agreements.

Sanguine Estate may make changes to the materials and services at this Site, or to the products and services described in them, at any time without notice. The materials and services at this Site may be out of date..

Applicable law may not allow the exclusion of implied warranties, so this exclusion may not apply to you.

Liability Disclaimer

The Site is provided by Sanguine Estate in good faith but we does not make any representations or warranties of any kind, express or implied, in relation to all or any part of the Site or the Content, and all warranties and representations are hereby excluded to the extent permitted by law.

The contents of the Site do not constitute advice and should not be relied upon in making, or refraining from making, any decision.

To the extent permitted by law, Sanguine Estate hereby disclaims all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the Content, the Site and/or any website to which the Site is linked, or any action taken (or refrained from being taken) as a result of using any of these.