SANGUINE ESTATE WINERY TERMS & CONDITIONS
As a condition of using this website, you agree to comply with and be subject to the following terms and conditions.
ORDERING THROUGH THE SANGUINE ESTATE WINERY WEBSITE
When placing an order on our website, you confirm that all the details that you have provided in completing the order and offer to purchase the liquor are true, correct and up to date. It is a condition of ordering and purchasing that you are, and any recipient (as applicable), is 18 years or over.
PERSONAL INFORMATION
Nova Edition Pty Ltd (ABN 87 007 007 801) trading as Sanguine Estate Wines, collects your personal information when you place an order with Sanguine Estate Winery. OurPrivacy Policyprovides details of how Sanguine Estate collects, uses and discloses your personal information, how you can access your personal information or raise a complaint about the management of your personal information.
ADDRESS FOR DELIVERY
You agree that the address to which we deliver is the address you gave for delivery as part of your order or any other address we may subsequently agree to accept as the delivery address. We cannot deliver unless all requested delivery details are provided to us when you place your order.
DELIVERY PRE-CONDITIONS
It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.
You agree that we may reasonably rely on any person who is at the address you gave for delivery, and who takes receipt of your ordered products, as being authorised for that purpose.
Our delivery providers are Australia Post or Aramax, and they may not deliver your order if they reasonably consider any delivery circumstances are unsuitable, including because any likely recipient of the ordered products appears to be:
- under the influence of alcohol or drugs;
- under the age of 18 years; or
- acting for or on behalf of a person who we consider may be unsuitable to accept delivery for any reason (including because they may be under 18 years).
We may not deliver your order if any of our requests for verification (such as proof of identity or age) are not met.
You must not purchase any products from us for the purposes of resale to any third party. If we have a concern with the quantity of products you have ordered from us or that you may be otherwise purchasing products for resale, we may contact you when you place the order or within a reasonable time after you submit your order to obtain further information. We also reserve the right to cancel your order if we believe, in our reasonable opinion, that you have purchased products for resale purposes.
DELIVERY TIMES
All subscriptions are sent using either Australia Post’s or Aramax standard delivery.
DELIVERY RETURNS/NON-COLLECTION
If we have attempted delivery of your order and it fails for any reason, Australia Post and Aramax will inform you as to where the delivery has been redirected for collection. You can contact us to discuss your delivery arrangements by emailing us at info@sanguinewines.com.au
You agree that we may return and refund your order where we were unable to deliver due to circumstances beyond our control. This includes but is not limited to circumstances where we have been provided an incomplete or incorrect delivery address, there is no access to your delivery address, the delivery address is unattended (this is limited to first-time orders) or where the “Delivery pre-conditions” set out above were not met.
CANCELLATIONS BY US
We may cancel your order (in whole or in part) before completion of delivery. We may do this even if we have received payment from you or have sent you a tax invoice. We will give you reasonable notice of the cancellation by contacting you via phone, text, or email. The circumstances in which we may cancel your order are as follows:
- if any of the ordered products are not available;
- if there was an error in the description of any ordered products, in which case we will contact you to confirm whether or not you wish to proceed with the order based on the correct description (including price) or you would prefer to receive a full refund;
- if your order is in breach of any other terms, or contrary to any person’s rights or the law;
- if these terms and conditions (for example under “Delivery pre-conditions” set out above) provide that we may not deliver your order.
In the event we cancel your order, we will send you notice of the cancellation and process the refund within 3-5 working days of the cancellation using the same card used by you for payment of the order.
CANCELLATIONS BY YOU
You agree that you cannot make changes to an order after it has been dispatched. If you wish to cancel your order so that you may place another amended order, please contact us via email at info@sanguinewines.com.au.
You can cancel all or part of an order before it reaches the dispatch processing stage, in which case you will receive a refund on the products (including delivery fees, provided that there are no other products in the order that need to be shipped).
If an order has already been dispatched, cancellations are only possible if we agree to them (acting reasonably). We will make every attempt at accommodating your request. However, no guarantee can be given once an order has been dispatched.
If you have requested a cancellation but your order has already arrived, we may still be able to arrange a return. Please see Returns and Refunds for more information.
DELIVERY RECORDS
We may record all details relating to deliveries. Our records may include details of the forms of verification referred to above and taking a photograph of the completed delivery. We will only use and disclose such records for reasonable purposes, which may include proof of delivery, administration, and complying with record keeping requirements under liquor licensing laws and law enforcement.
RISK
Provided we have acted on your delivery instructions, you agree that risk of loss or damage to products relating to your order passes on delivery. Subject to “Delivery returns/non-collection” above, risk also passes on delivery where delivery is to unattended locations (such as locations which are not attended by any person or which are attended by a person who is not acting on your behalf).
TITLE AND PLACE OF SUPPLY
You agree that title to the products you purchase (and the place of our supply of those products to you) occurs at the place where we dispatch the products to your order. We do not supply alcohol to you from places which are not licensed under applicable alcohol licensing laws, even though such other places may be the delivery location. Immediately on us making a refund to you for any products (less any amount you have agreed we may deduct, for example under “Delivery returns/non-collection” set out above or “Cancellations by us” and “Cancellations by you” above) you agree that the title in those products shall pass back to us.
RETURNS AND REFUNDS
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
If a product you have purchased from Sanguine Estate Winery is faulty, damaged (excluding damage caused by your misuse), wrongly described, or breaches a consumer guarantee, we will happily refund your money, exchange or, where possible, repair the product. If your purchase incurred a delivery fee, we will also cover the cost of delivery for the return. Please contact us via email atinfo@sanguinewines.com.aufor assistance.
NON-DELIVERY POSTCODES
The following are non-delivery postcodes
NT Near NT1 800-802, 804-821, 828-851, 853-853, 860-861, 870-871, 873-879, 906-999
NT Remote NT2 803-803, 822-827, 852-852, 854-859, 862-869, 872-872, 880-905
This list of non-delivery postcodes may be updated from time to time to reflect any changes made by Australia Post, Aramax or in each state and/or territory.
CHANGES TO TERMS AND CONDITIONS (INCLUDING DELIVERY CHARGES)
These terms and conditions may change or be suspended or terminated from time to time. These changes may relate, amongst other things, to our delivery charges. We will give advance notice of any such matters on our website. Continuing to use any Sanguine Estate Winery facilities, including using or ordering fromhttps://www.sanguinewines.com.au/after the period of advance notice will be deemed as your acceptance of the changed terms and conditions.
WEBSITE CONTENT
Sanguine Estate Winery may make changes to the materials and services on this website, or to the products and services described in them, at any time without notice. The materials and services on this website may at times become out of date, and Sanguine Estate Winery makes no commitment to update the materials and services on the website within a specified time.
LIABILITY DISCLAIMER
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with our services, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and/or to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods and/or service.
Without excluding, restricting or modifying the rights and remedies to which you may be entitled under these consumer guarantees provisions of the Australian Consumer Law or our liabilities under those provisions:
- You acknowledge that our sites (including this website and all mobile applications) are provided “as is” and that we do not make any warranty or representation as to the suitability of the sites, anything (including content and websites) to or from which the sites are linked or any product for any purpose;
- The content of the sites and all content to or from which the sites are linked do not constitute advice but are statements of opinion and should not be relied on as statements of fact in making, or refraining from making, any decision;
- We exclude all other implied terms and warranties, whether statutory or otherwise, relating to the sites, the subject matter of our agreement with you and all content to or from which the sites are linked; and
- We will not be liable to you for indirect and consequential loss arising from or connected to our agreement with you in contract, tort, under any statute or otherwise (including, without limitation, for loss of revenue, loss of profits, failure to realise expected profits or savings, loss or corruption of data and any other commercial or economic loss of any kind) unless such loss arises as a result of our own negligence or wilful misconduct.
Our liability to you for loss or damage of any kind arising out of our agreement with you or in connection with the relationship established by it, is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.
EVENTS
We reserve the right to add, withdraw, reschedule or substitute event vendors and/or, where relevant, vary advertised programs, prices, venues and audience capacity.
By attending an event, you acknowledge that a photographer or videographer may be present and that you or your guests (if any) may be photographed or filmed. Photos or video taken at the event are our sole property and we have the right to use any such content on our website, social media platforms and other marketing or promotional materials. You acknowledge that you will not be entitled to any monetary or other compensation for such use.
For your health and safety and the health and safety of other event attendees, if you are feeling unwell, showing flu-like symptoms or have been in contact with someone who has tested positive to COVID19, we ask that you please not attend our events. Please contactinfo@sanguinewines.com.auprior to the event if you are unable to attend due to illness.
For more information relating to our events please seehere(or contactinfo@sanguinewines.com.aufor terms and conditions specific to our events).
Wine Club Membership
By joining our Wine Club you agree to ourWine Club Terms and Conditions. It is your responsibility to ensure that the selected Wine Club is suitable for you and you acknowledge that each tier of our Wine Club provides different products and services at different price points and different timings.
Last Updated: 14 June 2024
